Annex 4
Omb Ref |
Directorate |
Service Area |
Date of Final Decision |
Outcome |
Summary of Final Decision |
Actions (as list with dates for completion) |
Date Actions Complete (as corresponding list) |
21003235 |
CSC |
Lado |
27/07/2021 |
Closed after initial enquiries - out of Jurisdiction |
We will not investigate this complaint about the Council not closing a child protection investigation, so it could not issue a satisfactory employment reference. We have no power to investigate personnel matters. |
NA |
NA |
20009040 |
EAP |
licensing |
17/09/2021 |
not upheld no maladministration |
Mr C complained the Council was at fault for not awarding him a hackney carriage taxi licence, failing to follow its own policy and guidelines and for proposals to place conditions on vehicles that licences could be released to in the future. Mr C also said that the Council did not follow its own timescales when dealing with his complaint. We find no fault with the Council’s decision not to award a licence to Mr C and related matters. |
NA |
NA |
21004625 |
EAP |
Highways |
9/8/21 |
closed after initial enquiries NFA |
Mr X complains about the Council’s introduction of a new road layout in his town. We will not investigate this complaint. This is because there is not enough evidence of fault which warrants our involvement. |
NA |
NA |
21006851 |
EAP |
Highways |
17/09/2021 |
closed after initial enquiries NFA |
Mr X complains the Council has not allowed him to install a dropped kerb. We will not investigate this complaint as there is insufficient evidence of fault by the Council. |
NA |
NA |
21005105 |
People |
Adult Social Care |
16/09/2021 |
closed after initial enquiries NFA |
We will not investigate this complaint about the alleged misconduct by Council staff dealing with an issue raised by the complainant. This is because it is unlikely a further investigation would add to the Council’s response. |
NA |
NA |
21007417 |
Place |
parking |
27/09/2021 |
closed after initial enquiries NFA |
We will not investigate this complaint about the Council’s escalation of a penalty charge notice as the Council has resolved the matter. |
NA |
NA |
20006711 |
place |
planning |
24/09/2021 |
Maladministration and no injustice |
Mr X complains about the way the Council granted planning permission for a House in Multiple Occupation (HMO). He says the Council failed to properly investigate his objections, failed to follow its own guidelines, and failed to engage with his questions. Mr X says this caused him to lose confidence in the planning process. He says another HMO in the area will increase the potential for antisocial behaviour and parking problems. The Ombudsman finds the Council at fault for delays updating its HMO database. However, the Ombudsman does not find the fault caused Mr X an injustice. |
The
Council has identified the need to review its approach to updating
and monitoring the HMO database. It says it will review its
approach and review the team’s resources to enable timely
updates of data onto the HMO database. It says it will also review
the HMO database and begin any proportionate and reasonable action
needed to resolve cases where necessary planning permission |
Ongoing / not yet reached deadline |